Call Centers

  • Sonex Ceiling Tiles Make Open Space Call Center a Reality

    A worker-friendly call center was a priority - and a challenge - when Time Warner Cable consolidated its telemarketing operation from separate locations into one office at the Albany, N.Y. headquarters.

    Customer service and sales representatives (CSSRs) were concerned about the move from familiar, decentralized quarters to a single, wide-open room with few windows, busy office traffic, and a distracting noise level for CSSRs who needed to concentrate on each phone call.

     


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